1/4 PROBILLER on my bank statement: why? Should I fear credit card fraud?

PROBILLER card operations correspond to a subscription taken out online. PROBILLER charges you because you have subscribed to a service on a website (contests? Redemption / reduction sites? Dating sites, films / series, video games ... there are thousands of sites that offer offers on the subscription model).

Did I get caught by a PROBILLER scam? This is a scam IF your bank card has been stolen and purchases have been made with it. If you are still in possession of your card, there is a good chance that you are responsible for the subscription linked to PROBILLER.

But I never agreed to subscribe to anything and pay every month! We believe you. Here is what could have happened: you entered your card numbers to make a small online purchase (trial offer, shipping costs for a gift, etc.) and you have not read the Site Conditions (GTC ) which indicated that unless you decline it, you are subscribing to their service.

This happens very often, if we are to believe the comments we read on our site, but don't worry, we explain how to cancel the subscription !

2/4 How to terminate CB PROBILLER withdrawals?

Canceling PROBILLER direct debits is free. You can carry out the formalities on your own directly online. You will find more information on the details of the procedure directly on their platform.

If you can't do it or don't want to do it alone (because you are lost, because you do not remember the origin of the subscription or for any other reason), it is possible to pass a termination assistance provider. For this we recommend I stop the costs!

This company helps you to identify the origin of the withdrawals and to stop them definitively. They can even help you get a refund when possible (be careful, refunds are unfortunately not systematic, because they are really on a case-by-case basis. On the other hand, when it comes to stopping direct debits / canceling of subscriptions, their services are guaranteed to be 100% effective or reimbursed.

 

3/4 Block your credit card to cancel PROBILLER direct debits: what does the bank think? What the law says ?

What the law says ? : in March 2018, the court of cassation refused an individual to blame his bank following an online scam. The CDC accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This court decision explains why a banker could refuse to block your card and to consider a refund of the sums withdrawn if you are at the origin of the purchase.

If you are still in possession of your bank card, it is very unlikely that it is a card hack as explained above: blocking the card would therefore mean not honoring the contract that binds you to the company which charges you under the title; PROBILLER. We therefore do not recommend blocking your credit card but carrying out the online procedures to cancel the current subscription..

4/4 Go through I stop the costs! to cancel debits: we'll tell you more

As specified above, services exist to make your life easier 😉

Why we recommend you I stop the costs! ?

Because :

1. It is a complete support: investigation to find the site at the origin of the debits, termination procedures ... and all this in all languages ​​(practical when the termination must be done in English for example!)
2. When possible, 'I stop the costs!' helps you get a refund of all or part of the sums withdrawn. This is on a case-by-case basis. When a refund is possible, your account manager will inform you.
3. All termination services are guaranteed '100% effective or refunded'

To know however:

1. These services have a cost (count between 24,90 and 49,90 euros for a termination service)

One last info: if it is a card fraud (= theft of your card or theft of your card details) you can declare it stolen / lost to your banker + file a complaint at a police station. You will also be able to open a fraud file to try toget a refund (this point is to be done directly with your bank).