1/4 - Is HELPPFE Debit a Scam / Card Fraud?

 

Have you noticed a bank direct debit from HELPPFE? First point, this means that your credit card details have been registered on an online site.

Unless your bank card has disappeared and a stranger has used it to register on a website, there is a good chance that you are at the origin of this purchase linked to HELPPFE and therefore to the resulting subscription (Yes because an important information: HELPPFE debits are linked to subscriptions. They are therefore recurring withdrawals that will continue as long as you do not stop them. But on which site would you have been able to enter your card? perhaps any site that offers subscription offers: dating sites, clairvoyance sites, adult content sites or sports coaching, cooking recipes, subscriptions to boxes of all kinds (coffee, recipes, socks … We really see everything!).

 

2/4 - What is the origin of the HELPPFE withdrawal?

 

As explained above, this flow is the consequence of a subscription to an online service.

Our diagnosis: It seems that the CB HELPPFE withdrawal results from a subscription to a website (various services such as clairvoyance, content for adults or others). You enter your bank details as part of a 2 or 3 day trial offer and you end up subscribed to the service. The company that manages HELPPFE can thus deduct one or more sums from you each month under the pretext of a subscription.

Please note: this direct debit is recurring. Remember to take steps to terminate it so as not to be charged over the next few weeks or months.

 

3/4 - How to stop HELPPFE direct debits?

 

There are two ways to stop cash withdrawals from HELPPFE and to terminate any current subscription taken out against your will:

- 'I want to do all these steps myself': the solution (free)

1. Find the site linked to these direct debits (= the site on which you took a trial offer): on which site did you enter your credit card details?
2. Once you have identified the site, connect to it (if you have a current subscription with them, you have created an account there in the past)
3. Once logged in, you will generally find the unsubscribe procedure in the site settings (which can be found in the 'my account' or 'membership' areas depending on the site)

- 'I do not wish to carry out the procedures alone and I prefer to let a professional handle the problem': you can go through a service provider such as Sos Internet to help you stop direct debits HELPPFE:

1. 1. They take care of the identification searches of the company that takes your money
   2. They carry out the termination procedures
   3. They send you a confirmation email once everything is stopped
   4. Their services are chargeable (and 'effective or reimbursed' guarantees).

 

4/4 - Can I cancel my card with my bank to stop the CB HELPPFE direct debits?

 

If you are still in possession of your bank card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) that informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

If it is a card fraud, that is, if the card has been physically lost and used by a third party, you can report it lost to your banker. You will also be able to open a fraud file to try toget a refund (this point is to be seen directly with your bank adviser).

What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.