1/4 - Is the COGILIUM360 bank charge a bank card scam fraud?

Your bank statement displays a debit from COGILIUM360: this means that your bank card numbers have been entered on a website.

The cases that we often find: a trial offer on a site (games, clairvoyance, meetings, streaming content ...), contest that gives you the impression of having won a smartphone at 1 euro (or all another attractive object: a perfume, cinema tickets…), e-commerce site (often foreign) which sells products, branded or not, particularly inexpensive…

Unless you have lost your bank card and someone else has used it to register on a website of this type, there is a good chance that you are at the origin of this subscription to COGILIUM360 .

In this sense, we cannot consider that it is not a scam in the sense that it is not a bank card hack.

2/4 - What is the origin of the COGILIUM360 direct debit?

As explained above, this speed follows an internet subscription.

Our diagnosis: It seems that the CB COGILIUM360 withdrawal is linked to prize draw games such as "Win a 1 euro iPhone", "You won a weekend at the hotel", "You won cinema ticket books" … How they work? You enter your credit card numbers as part of one of these contests (to pay shipping costs, prove your identity or other reason ...) and you end up subscribed to any service. The company that manages COGILIUM360 can thus withdraw one or more sums each month under the pretext of a subscription.

Please note: this direct debit is recurring. You must complete cancellation procedures to no longer be charged for the next few months.

3/4 - How to stop COGILIUM360 withdrawals?

There are two types of steps to stop withdrawals from COGILIUM360 and cancel / terminate a subscription taken out in error:

- 'I would like to take the necessary steps myself': the solution (free)

1. Find the website at the origin of these cash withdrawals (= the site on which you entered your credit card details)
2. Once you have identified the site, connect to it (if you have a current subscription with them, the site knows you and you probably even have an account with them)
3. Once logged in, you will generally find the unsubscribe procedure in the site settings: all you have to do is follow the steps indicated by the site

- 'I prefer to let a professional manage my problem': you can go through a service provider such as Sos Internet to help you stop direct debits COGILIUM360:

1. Investigation: they take care of the identification searches of the company that takes your money
2. Administrative: they carry out the termination procedures
3. Peace of mind: they send you a confirmation email once everything is stopped

4/4 - Can I block my card with my bank to stop COGILIUM360 direct debits?

If it is a card fraud, that is to say, if the card has been lost and used by a third party, you can declare it lost with your banker. You will also be able to open a fraud file to try to obtain a refund (this point is to be discussed directly with your bank advisor).

If you are still in possession of your card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) which informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

The legal point : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.