1/4 - Is the CRESCENTFLAME card withdrawal a card fraud type scam?

 

You notice a debit that responds to the name of CRESCENTFLAME: this means that your bank card has been entered on a website and that you are (perhaps, without knowing it) subscribed to a service offered by the site.

What site could this be? Here are a few examples: a trial offer on a site (clairvoyance or meetings, etc.), a contest to win a smartphone at 1 euro (or any other attractive object: a tablet, cinema tickets, etc.), or even a site on which you found yourself following a newsletter announcing a gain (trip, weekend ...) or a super reduction ...

Unless your bank card has disappeared (lost or stolen) and an evil person has used it to register on a website of this type, there is a good chance that you are at the origin of this subscription to CRESCENTFLAME.

In this sense, we cannot consider it to be card fraud in the sense that it is not bank card hacking.

 

2/4 - What is the origin of the CRESCENTFLAME withdrawal?

 

As explained above, this speed follows an internet subscription.

Our diagnosis: It seems that the CB CRESCENTFLAME withdrawal is linked to contests such as "Win a smartphone for 1 euro", "You won a tablet", "You won cinema tickets or a luxury weekend" ... Their mode of operation? You enter your bank details as part of one of these contests (to pay shipping costs, prove your identity or other pretext ...) and you end up subscribed to any service. The company that manages CRESCENTFLAME can thus deduct one or more sums from you each month under the pretext of a subscription.

Please note: this debit is recurring and will continue as long as you have not completed the termination procedures so as not to be withdrawn for the next few months.

 

3/4 - How to stop CRESCENTFLAME direct debits?

 

There are two types of steps to stop direct debits from CRESCENTFLAME and cancel / terminate a subscription taken out in error:

- 'I would like to take the necessary steps myself': the solution (free)

1. Find the website at the origin of these cash withdrawals (= the site on which you entered your credit card details)
2. Once you have identified the site, connect to it (if you have a current subscription with them, the site knows you and you probably even have an account with them)
3. Once logged in, you will generally find the unsubscribe procedure in the site settings: all you have to do is follow the steps indicated by the site

- 'I prefer to let a professional manage my problem': you can go through a service provider such as Sos Internet to help you stop direct debits CRESCENTFLAME:

1. 1. Inquiry: they take care of the identification searches of the company that takes your money
   2. Administrative: they carry out the termination procedures
   3. Peace of mind: they send you a confirmation email once everything is stopped

 

4/4 - Can I block my card with my bank to stop the CRESCENTFLAME direct debits?

 

If it is a card fraud, that is to say, if the card has been lost and used by a third party, you can declare it lost with your banker. You will also be able to open a fraud file to try to obtain a refund (this point is to be discussed directly with your bank advisor).

If you are still in possession of your card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) which informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

The legal point : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.