1/4 CB KOALPAY withdrawal: who is it? What are they selling? Is this a scam?
The company behind the KOALPAY direct debit title is an online platform that charges you for services. KOALPAY debits correspond to a subscription: they are therefore recurring debits.
Concretely, you have undoubtedly entered your bank card on a website to buy or simply test a service (meetings, clairvoyance, content such as videos or music in streaming, sports coaching service, discount sites ... Online services are very various).
Is this a scam? YES IF your bank card has been stolen and used by a third party. If you made a purchase yourself, it is not a card fraud. We tell you more below.
2/4 Why does my account statement show KOALPAY withdrawals?
You are charged because you, or a person who had access to your credit card details, entered your card on a website to purchase a subscription, or at least a trial offer leading to a subscription.
It happens that subscriptions linked to KOALPAY debits are not desired by Internet users. But you should know that attractive trial offers (as well as other commercial mechanisms that involve entering your bank details - for example to prove that you are of age on a site) very often lead to subscriptions if no steps are taken. made to undo that.
3/4 How to stop CB KOALPAY withdrawals? 2 possibilities :
There are two solutions to stop KOALPAY direct debits and cancel / terminate the current subscription:
- You want to do the procedures alone: the solution (free)
- Identify the website at the origin of these cash withdrawals (= the site on which you entered your credit card details)
- Once you have found the site, connect to it (if you have a current subscription, the site knows you and you probably even have an account with them)
- Once logged in, you will generally find the unsubscribe procedure in the site settings: all you have to do is follow the steps indicated by the site
- You prefer to be accompanied by a professional to carry out the termination procedures: entrust your problem to a service provider. We recommend you Sos Internet to help you stop direct debits KOALPAY:
- Investigation: they take care of the identification searches of the company that takes your money
- Administrative: they carry out the termination procedures
- Peace of mind: they send you a confirmation email once everything is stopped
4/4 Legal advice: do you have to renew your bank card to no longer be charged by KOALPAY?
What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.
If you are still in possession of your bank card, it is very unlikely that it is a card hack as explained above: blocking the card would therefore mean not honoring a contract for which you signed up. engaged. We therefore do not recommend blocking your credit card.
If it is card fraud, that is, if the card has been physically lost and used by a third party, you can report it stolen / lost to your banker. You will also be able to open a fraud file to try toget a refund (this point is to be done directly with your bank).
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