1/4 Which company is behind the TOONFEES debits? Should I be afraid of a scam?
Do you notice a direct debit under the heading TOONFEES? TOONFEES is a platform that bills you for online services. These are therefore recurring withdrawals. TOONFEES debits correspond to a subscription. Concretely, you have undoubtedly entered your bank card on a website to buy a service (trial offer on a dating or clairvoyance site? Cultural content such as streaming videos? Subscription to a coaching service ... line are very varied).
Is this a scam? If your bank card has been stolen and used by a third party, it is a scam. If you made a purchase yourself, it is not card fraud. We tell you more below.
2/4 Why is my bank account showing debits from TOONFEES?
The company behind TOONFEES charges you because you, or someone with access to your credit card details, have entered your card on a website. Why ? Well for example to buy a subscription, a trial offer leading to a subscription, or to prove that you are of legal age.
It happens that subscriptions linked to TOONFEES debits are not desired by Internet users. But be aware that attractive trial offers are often automatically transformed into subscriptions if no steps are taken to refuse this.
3/4 How to stop the TOONFEES debits? 2 solutions!
There are two solutions to stop TOONFEES direct debits and cancel / terminate the current subscription:
- You want to do the procedures alone: the solution (free)
- Identify the website at the origin of these cash withdrawals (= the site on which you entered your credit card details)
- Once you have found the site, connect to it (if you have a current subscription, the site knows you and you probably even have an account with them)
- Once logged in, you will generally find the unsubscribe procedure in the site settings: all you have to do is follow the steps indicated by the site
- You prefer to be accompanied by a professional to carry out the termination procedures: entrust your problem to a service provider. We recommend you Sos Internet to help you stop direct debits TOONFEES:
- Investigation: they take care of the identification searches of the company that takes your money
- Administrative: they carry out the termination procedures
- Peace of mind: they send you a confirmation email once everything is stopped
4/4 Legal advice: do you have to block your card to stop TOONFEES debits?
What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.
If you are still in possession of your bank card, it is very unlikely that it is a card hack as explained above: blocking the card would therefore mean not honoring a contract for which you signed up. engaged. We therefore do not recommend blocking your credit card.
If it is card fraud, that is, if the card has been physically lost and used by a third party, you can report it stolen / lost to your banker. You will also be able to open a fraud file to try toget a refund (this point is to be done directly with your bank).
Hello,
I have read your section on Toonfees and I would like to submit my case to you.
However, I remember that in August 2023 I had filled out a form with my bank details for a magazine or a digital service but given the conditions of sale I had canceled this process. So, I did not follow up and I never received anything concerning this canceled process for the simple reason that it was not finalized.
And, I am not even sure that this event is related to this problem of fraudulent operations since there is no confirmation on my part to finalize and engage my responsibility. No trace in this case where I only made one pass and I withdrew before finalization.
On August 28, there was a withdrawal of €1,95 without the bank operating the security systems linked to internet purchases which should have warned me of the deception and I would not have, in this case , confirm with my purchase code. From there, I could have notified my bank as I do whenever a doubtful situation occurs.
From August to October 11, nothing to report.
On October 12, 2023 and November 13, credit cards for a unit amount of €44,98 (total of €89,96) are made without the bank carrying out the security of the authorized transaction code followed by my code purchase. π
The bank pays PYD*toonfees.com.
I contested with the bank, on November 23, 2023, and it regularized the situation of the two payments on my bank account in my favor.
On December 4, 2023, the bank reversed course and regularized for the benefit of PYD*toonfees.com without further details on the origin of this payment but, upon my request for clarification, let me know that it was 1,95 € of last August 28 which would prove that I made a purchase. However, this purchase is not authorized by me, nor validated by bank security and therefore by my purchase code.
For me, I have nothing to do with PYD*toonfees.com because I did not subscribe to anything, neither purchase nor request a service and my bank should have applied security rules regarding remote operations.
Thank you for enlightening me on the steps to follow to follow up.
Sincerely