1/4 - Is the EHDOXI bank charge a card fraud type scam?

 

If you notice a debit from EHDOXI, it means that your bank card has been entered on a website.

Here are some examples: a trial offer on a site, a contest to win a smartphone at 1 euro (or any other attractive object: a perfume, cinema tickets, etc.), a draw to win a trip following sending a newsletter ...

UNLESS your bank card has disappeared (and someone else has used it to register on a website), there is a good chance that you are at the origin of this subscription to EHDOXI. Perhaps you did not understand that entering your bank details could lead to a subscription (this is quite possible and unfortunately very common.)

In summary, we cannot consider it a scam in the sense that it is not a credit card hack.

 

2/4 - What is the origin of the EHDOXI withdrawal?

 

As explained above, this flow is the consequence of a subscription to an online service.

Our diagnosis: It seems that the CB EHDOXI withdrawal is linked to contests such as “Win ​​a smartphone for 1 euro”, “You won a trip”, “You won cinema tickets”… How do they work? You enter your bank details as part of one of these contests (to pay shipping costs, prove your identity or other reason ...) and you end up subscribed to any service. The company that manages EHDOXI can thus deduct one or more sums from you each month under the pretext of a subscription.

Please note: this direct debit is recurring. Remember to take steps to terminate it so as not to be charged in the next few months.

 

3/4 - How to stop EHDOXI card withdrawals?

 

There are two types of steps to stop direct debits from EHDOXI and cancel / terminate a subscription taken out in error:

- 'I would like to take the necessary steps myself': the solution (free)

1. Find the website at the origin of these cash withdrawals (= the site on which you entered your credit card details)
2. Once you have identified the site, connect to it (if you have a current subscription with them, the site knows you and you probably even have an account with them)
3. Once logged in, you will generally find the unsubscribe procedure in the site settings: all you have to do is follow the steps indicated by the site

- 'I prefer to let a professional manage my problem': you can go through a service provider such as Sos Internet to help you stop direct debits EHDOXI:

1. 1. Inquiry: they take care of the identification searches of the company that takes your money
   2. Administrative: they carry out the termination procedures
   3. Peace of mind: they send you a confirmation email once everything is stopped

 

4/4 - Can I block my card with my bank to stop EHDOXI direct debits?

 

If it is a card fraud, that is to say, if the card has been lost and used by a third party, you can declare it lost with your banker. You will also be able to open a fraud file to try to obtain a refund (this point is to be discussed directly with your bank advisor).

If you are still in possession of your card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) which informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

The legal point : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.