1/4 Which service does BOOKPEST correspond to? Is this an internet scam?

BOOKPEST withdrawals are the consequence of a subscription. BOOKPEST charges you sums of money because you have subscribed to an online service (meetings? Contests? Clairvoyance sites? Video, series, game sites… there are thousands of sites that offer subscription packages to access their offers).

Am I the victim of an online scam? This is fraud IF someone has stolen your bank card and made purchases without your consent. If you still have your card, there is a good chance that you were the originator of the initial purchase which led to the BOOKPEST debits.

But I do not remember at all having agreed to pay a subscription! This is a remark that we often read in your testimony. Here is an explanation: maybe you entered your card details to buy a trial offer, enter a giveaway, pay the postage for a 'gift'… and you did not take the time to read the Terms and Conditions, Conditions of Sale of the site which indicated that unless you refuse it, you subscribe to their service.

2/4 How to stop BOOKPEST direct debits?

Stopping BOOKPEST direct debits is free. To do this, you must complete the termination procedures. You can do this directly online.

If you can't do it alone (because you are lost, because you do not remember the origin of the subscription, because you do not have the time or the inclination to cancel yourself or for any other reason), it is possible to get assistance from a termination assistance service provider. Our recommendation: I stop the costs!

This company helps you to identify the origin and the reason for the withdrawals and to stop them definitively. They can even help you get a refund WHEN possible (note: refunds are unfortunately not systematic, because they are really on a case-by-case basis. However, when it comes to stopping direct debits / canceling of subscriptions, their services are guaranteed to be 100% effective or reimbursed.

3/4 We tell you more about 'I stop the fees!', The online termination service

Would you like help ending BOOKPEST direct debits? Because you can't do it alone, because you are lost, because you don't have time… Good news! It is possible with I stop the costs! This service exists to simplify your life 😉

Why do we recommend it to you?

Most:

1. Support from A to Z: investigation to find the site at the origin of the debits, termination procedures ... and all this in all languages ​​(practical when the termination must be done in English for example!)
2. When possible, 'I stop the costs!' helps you get reimbursed of all or part of the sums withdrawn (be careful, unfortunately this is not systematic because each case is unique. When a refund is possible, your account manager indicates it to you and begins the procedures for you as a bonus for termination procedures)
3. All termination services are guaranteed '100% effective or refunded'

Cons:

1. These services have a cost (count between 24,90 and 49,90 euros for a termination service)

4/4 Banking / legal advice: do you have to declare your card stolen to stop BOOKPEST withdrawals?

What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his bank details to a fraudulent site. The bank had opposed his requests for reimbursement, accusing him of negligence in the custody and conservation of his personal data of the security system of payment instruments.

 

This court decision explains why a banker may refuse to block your card if you are the originator of the purchase.

If you are still in possession of your bank card, it is very unlikely that it is a card hack as explained above: blocking the card would therefore amount to not honoring a contract for which you signed up. We therefore do not recommend blocking your credit card but carrying out the online procedures to cancel the current subscription.

Fraud point: of course, if your card has actually been stolen from you and you are not the originator of the purchase, it is a card hack. In this case, do not hesitate to go and file a complaint. In some cases, you will also be able to open a fraud file with your banker to try toget a refund : this point is to be seen directly with your bank or your card issuer (Visa, Mastercard…).