1/4 Which service does FOEPLAYZ correspond to? Is this an internet scam?

Have you noticed a direct debit under the name FOEPLAYZ? FOEPLAYZ is a website that charges you for online services. These are direct debits recurrent. You are already, or will be charged by FOEPLAYZ each month because these debits correspond to a subscription. You have undoubtedly entered your bank card on a website to buy a service or subscribe to a trial offer (on a dating or clairvoyance site? For cultural content such as streaming videos? For coaching ... line are very varied).

Is this a scam? If your bank card has been stolen and used by a third party, then yes it is a scam. If you made a purchase yourself, it is not card fraud. We tell you more below.

You don't remember having taken out a subscription? Maybe you just filled in your card as part of a trial offer? Or to pay for the postage of a so-called 'gift' that you have 'won'?

It may happen that subscriptions linked to FOEPLAYZ direct debits are not desired by Internet users: you should know that attractive trial offers often lead to subscriptions if no steps are taken to cancel the subscription.

2/4 How to cancel the FOEPLAYZ debits?

Canceling FOEPLAYZ direct debits is free. You can carry out the formalities on your own directly online.

If you don't succeed (because you are lost, because you do not remember the origin of the subscription or for any other reason), it is possible to pass a termination assistance provider. For this we recommend I stop the costs!

This company helps you to identify the origin of the withdrawals and to stop them definitively. They can even help you get a refund when possible (be careful, refunds are unfortunately not systematic, because they are really on a case-by-case basis. On the other hand, when it comes to stopping direct debits / canceling of subscriptions, their services are guaranteed to be 100% effective or reimbursed.

3/4 Cancel a subscription with J'arrête les frais! : we tell you more

Are you lost and wish to be helped to put an end to these FOEPLAYZ withdrawals? Did you try to do the paperwork on your own but you couldn't? You don't have time to take care of it and you want to entrust this task to a service provider? As explained above, it is possible to go through a company specializing in these procedures, to cancel an online subscription. The essential in this area is I stop the costs!

Why do we recommend it to you?

Most:

1. Personalized support: survey to find the site at the origin of the withdrawals, termination procedures, etc. in all languages ​​(practical when the company taking the money from you is foreign, for example)
2. When possible, I stop the costs! helps you obtain a reimbursement of all or part of the sums withdrawn (note, this is not systematic because each case is unique. When a reimbursement is possible, the professional who follows your file indicates it to you and initiates the procedures for you in addition to the termination procedures)
3. All termination services are guaranteed '100% effective or refunded'

Cons:

1. These services are chargeable (between 24,90 and 49,90 euros for a termination formula)

4/4 Renewing your bank card to stop FOEPLAYZ direct debits: a controversial solution

What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his bank details to a fraudulent site. The bank had opposed his requests for reimbursement, accusing him of negligence in the custody and conservation of his personal data of the security system of payment instruments.

 

This court decision explains why a banker may refuse to block your card if you are the originator of the purchase.

If you are still in possession of your bank card, it is very unlikely that it is a card hack as explained above: blocking the card would therefore amount to not honoring a contract for which you signed up. We therefore do not recommend blocking your credit card but carrying out the online procedures to cancel the current subscription.

Fraud point: of course, if your card has actually been stolen from you and you are not the originator of the purchase, it is a card hack. In this case, do not hesitate to go and file a complaint. In some cases, you will also be able to open a fraud file with your banker to try toget a refund : this point is to be seen directly with your bank or your card issuer (Visa, Mastercard…).