1/4 - SUPPORT CD direct debit: is it a bank card scam fraud?

 

Your bank statement displays a debit card under the name of: no doubt, this implies that your bank card number has been entered on a website.

You are not alone in this case. Cases that are often found: e-commerce sites for sweets (with attractive offers such as "your sweets for 1 euro"), sites for subscribing to kitchen kits (with the first kit for 1 euro), sites for refunds for online purchases, coffee capsule subscription sites (which often offer the 1 euro espresso coffee machine)… What do all these offers have in common? They lead to a paid monthly subscription!

Unless you have lost your bank card and someone else has used it to register on such a website, there is a good chance that you are the originator of this subscription to. No doubt you entered your card to buy a small offer for 1 or 2 euros?

In this sense, we cannot consider it a scam in the sense that it is not a bank card hack. But rest assured, it is possible to stop withdrawals and stop paying each month!

 

2/4 - What is the origin of the CD SUPPORT withdrawal?

 

As explained above, this speed follows an internet subscription.

Our diagnosis: It seems that the CB CD SUPPORT withdrawal is linked to an online service site subscription (dating site type or even good deals sites for example). How do they work? You enter your credit card numbers as part of a trial offer and you end up subscribed to the service. The company that manages CD SUPPORT can thus charge you one or more amounts each month under the pretext of a recurring subscription.

Please note: this direct debit is recurring. You must complete cancellation procedures to no longer be charged for the next few months.

 

3/4 - How can I put an end to CD SUPPORT direct debits?

 

There are two ways to stop cash withdrawals from CD SUPPORT and to terminate any current subscription taken out against your will:

- 'I want to do all these steps myself': the solution (free)

1. Find the site linked to these direct debits (= the site on which you took a trial offer): on which site did you enter your credit card details?
2. Once you have identified the site, connect to it (if you have a current subscription with them, you have created an account there in the past)
3. Once logged in, you will generally find the unsubscribe procedure in the site settings (which can be found in the 'my account' or 'membership' areas depending on the site)

- 'I do not wish to carry out the procedures alone and I prefer to let a professional handle the problem': you can go through a service provider such as Sos Internet to help you stop direct debits CD SUPPORT:

1. 1. They take care of the identification searches of the company that takes your money
   2. They carry out the termination procedures
   3. They send you a confirmation email once everything is stopped
   4. Their services are chargeable (and 'effective or reimbursed' guarantees).

 

4/4 - Can I block my card with my bank to stop CD SUPPORT debits?

 

If you are still in possession of your bank card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) that informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

If it is a card fraud, that is, if the card has been physically lost and used by a third party, you can report it lost to your banker. You will also be able to open a fraud file to try toget a refund (this point is to be seen directly with your bank adviser).

What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.