1/4 - Is the STREAMBROOM card withdrawal a card fraud type scam?

 

Your bank statement displays a debit from STREAMBROOM: this means that your bank card numbers have been entered on a website.

The cases that we often find: a trial offer on a site (games, clairvoyance, meetings, streaming content ...), contest that gives you the impression of having won a smartphone at 1 euro (or all another attractive object: a perfume, cinema tickets…), e-commerce site (often foreign) which sells products, branded or not, particularly inexpensive…

Unless you have lost your bank card and someone else has used it to register on a website of this type, there is a good chance that you are at the origin of this subscription to STREAMBROOM .

In this sense, we cannot consider that it is not a scam in the sense that it is not a bank card hack.

 

2/4 - What is the origin of the STREAMBROOM direct debit?

 

As detailed above, this card debit follows an internet subscription.

Our diagnosis: It seems that the CB STREAMBROOM withdrawal is the consequence of a subscription. You don't remember having taken out a subscription for an online service? Perhaps you did not directly enter your bank details for a subscription but rather as part of a competition such as' you won a smartphone for 1 euro 'or' receive a tablet by simply paying the fees Delivery'. This kind of commercial mechanic is very common and aims to collect your banking information to subscribe to a service and withdraw money from you each month.

Namely: this direct debit is recurring. You must complete cancellation procedures to no longer be charged for the next few months.

 

3/4 - How to stop STREAMBROOM card withdrawals?

 

There are two types of steps to stop direct debits from STREAMBROOM and cancel / terminate a subscription taken out in error:

- 'I would like to take the necessary steps myself': the solution (free)

1. Find the website at the origin of these cash withdrawals (= the site on which you entered your credit card details)
2. Once you have identified the site, connect to it (if you have a current subscription with them, the site knows you and you probably even have an account with them)
3. Once logged in, you will generally find the unsubscribe procedure in the site settings: all you have to do is follow the steps indicated by the site

- 'I prefer to let a professional manage my problem': you can go through a service provider such as Sos Internet to help you stop direct debits STREAMBROOM:

1. 1. Investigation: they take care of the identification searches of the company that takes your money
   2. Administrative: they carry out the termination procedures
   3. Peace of mind: they send you a confirmation email once everything is stopped

 

4/4 - Can I cancel my card with my bank to stop the STREAMBROOM charges?

 

If it is a card fraud, that is to say, if the card has been lost and used by a third party, you can declare it lost with your banker. You will also be able to open a fraud file to try to obtain a refund (this point is to be discussed directly with your bank advisor).

If you are still in possession of your card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) which informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

The legal point : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.