What is Néosurf? How do Neosurf scams work and how not to get fooled? Is it possible to get your money back if you are the victim of a scam via Neosurf coupons? All the answers in this article.
A few weeks ago, we published an article on prepaid voucher / coupon / top-up scams and we have received a lot of feedback on this. We have therefore chosen to dedicate an article to each type of scam (Neosurf scams therefore, but also Paysafecard scam, PCS Mastercard scams, Cashlib scams, Tonéo scams or even Transcash scams) in order to give you a little more information on how these frauds work and allow you to discuss your experiences in the comments of these articles. Good reading !
First point to fully understand this article: Néosurf, what is it?
Néosurf is a prepaid payment method. Concretely, these are "refills" (or "vouchers" or "coupons") that you can buy directly in shops such as tobacconists, gas stations or others.
These vouchers contain unique information: a 10-digit code -> Anyone who reads this Neosurf code can withdraw / spend the money, anonymously.
You can spend the money from these top-ups by entering the code on the company's partner sites (it revolves a lot around online gaming sites, online betting, video games, online services ...) or credit a prepaid bank card that you already have (neoreload card type, Net + card, Veritas card, Ecocard, Postecash card, etc.). This method of payment can therefore be practical for people who do not have a bank card, who wish to send money free of charge or who wish to remain anonymous in their purchases.
Originally, it was therefore not a scam but a method of payment. Having said that, this payment method is highly appreciated by scammers since untraceable.
I will develop below some examples of good Neosurf scams that we often find, but you will see it, the purpose is always the same: the scammer will try to make you buy coupons, to recover the unique code that is on these coupons to steal your money. End of the story. And since he can recover this money anonymously, it will of course be impossible to find it. (And because you will have bought these coupons of your own free will, it will be difficult - if not impossible - to recover the lost sum).
The scam within the scam: beware of those who want to help you following a Neosurf scam
So there is the pompom. Not only have you been ripped off (or have failed if you have noticed the vein early enough ...) but in addition, some people pretend to be a Neosurf assistance service. Why ? Because by making you believe that they will help you, they will ask you for the famous 10-digit codes…. will cash them and disappear. Magic, a scam in the scam. We will not detail more but where you illustrate this case with two eloquent opinions posted on the Trustpilot site (seriously? What serious company would offer an address that ends in " gmail. com "? Any !)
Neosurf scam comment example - Source: Trustpilot
Neosurf scam comment example - Source: Trustpilot
What to do with your Neosurf tickets if you haven't given the codes?
This is a question that comes up often: " How to get reimbursed for Neosurf top-ups ? ". Some Internet users bought Neosurf coupons from a tobacconist and sensed the scam early enough not to give out the code. But then, they end up with a certain sum ranging from 10 to +1000 euros on coupons… How to recover this money? The Néosurf site offers two alternatives:
- Convert coupons into Amazon vouchers (however, at the time of writing this article, the link that would allow this operation no longer works)
- Request reimbursement by bank transfer (with a deduction of 5 euros in fees). Be careful though, we read a lot of comments on the internet from people who never received the refund. We have not personally tested this solution so we recommend that you first find out about the official Neosurf website, or even contact them.
Examples of Neosurf scams
- Real estate rental announcement
- Job offer scam
- Purchases on Le Bon Coin (generally for expensive items, such as cars, computer equipment, etc.), or scams on the Facebook marketplace
- Email from a loved one who says they are in a problematic situation
The Nintendo Switch scam:
I responded to an ad on Le Bon Coin to buy a switch video console. The seller wanted to go through a Neosurf payment. I went to the tobacco shop to buy 2 Neosurf tickets worth € 200 in total. He sent me a link to authenticate my tickets, supposedly so that I could prove to him that I had the money to buy his console and that I will not try to scam him (lol ... when I get there thought…). I understood too late that this site was not official and that he used this site to retrieve my codes. The money ... gone ...
Why are we being fooled? Because scammers are smart and don't hesitate to send you false documents to prove their good faith and put you in confidence or even turn the situation around so that it's up to you to prove that you are not going to scam them . A few years ago, we spotted scams easily (especially because the ads were often full of spelling mistakes!), Now they are often very well written and ultimately, the only thing that could put the bullet in ear is that, very often, the offer is too good to be true (donation, sale at ridiculous prices…).
We hope this article has helped you. if you wish, do not hesitate to:
- share this article to promote this type of scam
- leave a comment if you liked the article or if you want to tell us about your experience
See you soon.
Exactly, I had the same mishap as the example above with Le Bon Coin. The money for the NeoSurf tickets was withdrawn without my having given the code!
ABSOLUTELY AVOID! SCAM INSURED!
I bought neosurf for 250 euros. I requested a refund which was never made. I wonder if they are crooks?
I just had the same situation if only I had read this post before
Hello sorry for the inconvenience I have several NEOSURF coupons I would like someone to explain to me how I could put them on my visa card Thank you
I too would like to know
On betting sites and on casino sites afterwards you will find people who buy for -20% the price of your ticket
Unfortunately we too, 01/11/2021 for a kitten. 150 EUROS per Neosurf.
me too for a kitten on 5/03/2022
Hello, I was offered to take a kitten (sphinx) and the lady told me that she will send me with an animal transport service. And there I am asked to buy the Neosurf tickets worth 150€. I find it weird, do you think it's a scam??
Of course it’s a scam.. there probably is no cat either!
Hello, were you able to get your money back? My husband got ripped off from 250 € yesterday
I got ripped off as well. I did not send the codes to the lady as she asked me but the tickets are still empty of their sum… can someone help me? Thank you
I bought a Neosurf card this afternoon I put on an online casino game and the zero I check the ticket he texted me saying 0 on the ticket where my money went
without you giving the code?????
Quiero sacar el dinero que me por la tarjeta que tengo que hacer
Hello,
I suffered the same situation; purchase of a Nintendo switch, I bought Neosurf tobacco tickets.
Luckily I wasn't given the codes;
However, I always have the vouchers with me, by what means can I get my money back?
Because in your article we have no answer regarding the refund
Give the codes to a member of your family and they will recover the amount, it seems to me
Hello Katy do you still have the vouchers
Hello Lisette, I also suffered a scam, do you have a solution to get reimbursed?
Hello, I called for a car to sell on the right corner at a price defying all competition and I received a text asking me to connect only by wattsapp because it is a person living in a center for young deaf people and who teaches sign language who sells his car to go to Belgium then she asks me to buy Neosurf at the tobacco store to send her the photos of the tickets hiding the codes. Despite all the photos of the car and the documents I have not felt the trick, I took a look on the net and I understood the scam. I did not follow up.
Hello, I am writing to you because I have exactly the same problem as you, car that I found on market on Facebook, the person happened to be a person in a center and also hard of hearing. But at the end of the day for a while we found that this person was not honest at all because she told us to take my neosurf tickets I got them for 1000 €. Now I'm stuck with his tickets. What to do ? Have you found a solution to be reimbursed. Thank you
She continues, I almost got noticed today!
The person continues, I almost got fooled too, when I saw Néosurf I said to myself that it was fishy.
We also almost fell into the trap. Luckily we stopped in time; the scam therefore continues with this supposedly hard-of-hearing person who cannot be contacted directly.
hello I have a person who sells you drink and asks me for tickets I quickly understood that there was a problem I him and send my phone number so that he calls me and repomdu that he did not have time be careful he sells the wood on Facebook
I think I was had by the same person "Bride Rachel Odette" on Facebook (Classifieds and exchanges of the Côtes d'Armor). She was selling wood at a good price. I bought the Neosurf coupons but she wanted me to check the validity on another site, for more news. I don't know how to get the money back.
Well here I got ripped off I thought I could exchange them on Amazon but impossible so I have 15O € that I can not use it's really the same balls a sale of wood on face book really it's shit
hello Jean Hernandez, did the ad have pictures with a shed full of crates with logs, or large machines that melt wood, etc? I was going to buy 5 cubic meters but I also have to send photos of the ticket… .. the ticket that I don't have yet and I hesitate now… ..
good evening I am in the same case as you I replied to an ad for wood on Facebook.
and he asks me his method of payment and suddenly I do not feel it at all.
Hello I got this same announcement I bought a 109th ticket I never gave the code I felt the scam when I asked more questions. And I wanted to check the ticket to be able to sell it show the person who wants to buy it that the ticket was always credited with 100th but it marks credit available 0th
I've never activated or used it, I don't understand
do not scam
I had the same thing as Mr Pérez, except that I bought the tickets I did not provide the code,
so I end up with neo surf tickets. What to do.
bjr, I just got ripped off 450 euros for housing a lady who supposedly joined her husband in Poitiers and who had to rent her apartment in Clichy, 45 rue du Landy. Although I did not give my codes, once validated, I emailed him proof of validation with the encrypted codes. despite this, I have just realized that my vouchers have been emptied of their amount.
I can't put the money for the neosurf tickets in my account, I took it to take a car without a license but the sellers increase the price, I end up with a fairly large sums of neosurf but I arrive not to put them on the account I created… please help me 😔
I have the same problem. I have neosurf coupons with me but I don't know how to top them up on my account. If anyone has a solution.
Thank you
Hello
I bought a voucher for a supposed adoption of a puppy from an association
A companion for life
This seller is not clear in his explanations and it smacks of a scam
How to get a refund for the voucher please thank you Regards
me too ; but I smelled the scam; the puppy is a golden retriever; and the supposedly visually impaired lady does not want to give me her address; we wanted to pay it in cash; she said she had been assaulted; it is in chanceaux burgundy;
Hello, I have two Neosurf tickets of 30 and 5O euro, I cannot put them on my neosurf account ...
Somebody knows ?
Thank you for your help.
Dorothy
By reading your article, I understand that I cannot be refunded!
I still have the 2 tickets of 100 € each but I sent them a photocopy as he asked me. These tickets of 200 € Should be given to a carrier who delivered me a little puppy! Fortunately, my husband did not accept an additional 350 € pay for the rental of an air-conditioned cage for transport!
I believe that it is useless to take steps for the reimbursement!
Hello,
A couple offers me to rent a house with 5 bedrooms at 600 €. Price which is below real estate prices For a 5 bedroom house in Essonne, the rent is between 1500 € - 2000 €. But they explain to me that they are not looking to make money, they want someone who will maintain their house. They demand that I pay them a month's rent in advance and a € 600 deposit in Neosurf coupons. They made an appointment for me on November 26 to visit the house. In addition to the Neosurf coupons, what struck me as strange was that they did not give me an appointment directly at the address where the house is located. But in front of the town hall of their town
In your opinion, doesn't that smell like a scam?
Hello,
I am asked to pay for an iphone with Neosurf tickets, the person simply asks me to send him the photo of the neosurf tickets, hiding the codes, to confirm the meeting
am I afraid of something if I hide the codes?
Thank you for your reply
cordially
Hello, I have the same payment request hiding the code, have you continued your transaction?
Hello, indeed to buy wood I am offered the same thing by cacahnt the code? it's suspicious anyway that the seller only wants payment in neosurf
I don't know how they do it, but even with the hidden code they manage to know it, maybe with the barcode? In any case, when you make this kind of (too beautiful) transactions never pay with these coupons, ask lots of trick questions, ask for a phone number (which you will never get because you are supposedly hard of hearing) ask for additional photos, etc. You will quickly realize that they are not able to answer you.
I did like you for wood. He asked me to send him the codes hiding the NEOSURF code; but I hid the code in the middle, the name and address of the tobacco shop and the 2nd code (which is the same as the 1st lowest). He replied: “??? » and I still have the NEOSURF coupons and I don't know what to do with them?
Should I file a complaint with the police? Even with Amazon he does not take them.
Good evening I got scammed too I wanted to buy the same thing on the right corner and he made me buy a neosurf ticket I did not give the code I would like to know how I can get you to reimburse me help me thank you
Hi,
I received this kind of email which made me believe that it came from a relative and told me that he had just been diagnosed with a serious illness but that I should not tell anyone about it, that he had a favor to ask me. I answered it because I did not immediately realize that it was a scam. The following email tells me about this Neosurf card and refills, asking me to go buy some, then send the code that appears there. The e-mail seemed to me suspicious coming from the relative in question. So I did an internet search and found your article. Thank you this saved me from falling into this trap.
great help! and who arrives on the wire. I actually found the seller a little too pressing for my taste to have my codes.
on the other hand, the hell, now, it is to be made refund. impossible (unless you are a fan of online games, bets and other casinos – not my cam).
result, it cost me, but did not bring in a crook, denounced elsewhere at google and the cyber protection organization of my country.
Esque a parisian artist can sell you a VIP membership card and ask you for payment with neosufh???
Hello, I was also a victim of neosurf, but g managed to put them back in cash on a Monabanq site to make the transfer to my personal account, but to do this he asks me for transcah tickets what should I do
I just got screwed and I don't know how to get out of this mess
Attention me too neosurf scam for a car purchase, low price she offers me to buy a neosurf ticket in a bookstore, and show her without the code, then she says she works in a center for the hearing impaired, she does not want make the trip for nothing, she must ask her husband for the keys, there are the clauses for supposedly being transported to go to the appointment I felt the scam of this ad on facebook her nickname CYNTHIA PUFFET
I almost dived for a scam or santiment
انا إشتريت قسيمة ب50 يورو وأرسل لي موقع لحفظ التدكرة ادخلت البيانات لم ارسل الرقم ولكنه اكتشفت انه هاكرز بصفة إمرأة جميلة في طيليجرام لم ارسل الرقم ولكنه حصل عليه في الموقع الخاص به وحصل على الرقم هل يمكنني إستراد المال بعد حصوله على الرقم نصيحتي لا تشتري هده البطاقة ولا تعطي البريد الإلكتروني كم كنت غبيا لشراء البطاقة