1/4 - Is the ONLINESAFEPAY card withdrawal a card fraud scam?

 

'I see this charge on my account and it comes back every month. I have no idea where it came from, so I don't know how to stop it. ' : if you take a debit from ONLINESAFEPAY, this means that your bank card has been entered on a website as part of a purchase of the type 'trial offer for a service' (some sites ask for bank details under the pretext of having you test their service for a few hours or a few days, or even to prove your identity or majority.).

Unless your payment method has disappeared (lost or stolen card) and a malicious person has used it to register on a website of this type, there is a good chance that you are at it. origin of this operation and therefore of this subscription to ONLINESAFEPAY.

In this sense, we cannot consider it a scam in the sense that it is not a bank card hack.

 

2/4 - What is the origin of the ONLINESAFEPAY bank debit?

 

As explained above, this flow follows an internet subscription subscription.

Our diagnosis: It seems that the CB ONLINESAFEPAY withdrawal is linked to a recurring subscription. You entered your bank details as part of an attractive trial offer and ended up subscribed to the service. The company that manages ONLINESAFEPAY can thus deduct one or more sums from you each month under the pretext of a subscription.

Attention: who says recurring subscription says monthly withdrawals. If you no longer wish to be withdrawn, you must absolutely carry out termination procedures so as not to be withdrawn in the coming months.

 

3/4 - How to put an end to ONLINESAFEPAY bank withdrawals?

 

There are two solutions to stop withdrawals from ONLINESAFEPAY and terminate any subscription taken out against your will:

- 'I want to manage on my own': the solution (free)

1. Identify the site at the origin of these withdrawals (= the site on which you took a trial offer): on which site did you enter your credit card details?
2. Once you have found the site, connect to it (if you have a current subscription with them, you have created an account in the past)
3. Once logged in, you will usually find the unsubscribe procedure in the site settings

- 'I prefer to let a professional manage the problem': go through a service provider such as Sos Internet to help you stop direct debits ONLINESAFEPAY:

1. 1. They take care of the identification searches of the company that takes your money
   2. They carry out the termination procedures
   3. They send you a confirmation email once everything is stopped

 

4/4 - Can I cancel my card with my bank to stop ONLINESAFEPAY direct debits?

 

If it is a card fraud, that is, if the card has been physically lost and used by a third party, you can report it lost to your banker. You will also be able to open a fraud file to try to obtain a refund (this point is to be discussed directly with your bank advisor).

If you are still in possession of your card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) which informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.