1/4 - Is the PLAYALLEVE card withdrawal a bank card scam fraud?

 

'I see this charge on my account and it comes back every month. I have no idea where it came from, so I don't know how to stop it. ' : if you take a debit from PLAYALLEVE, this means that your bank card has been entered on a website as part of a purchase of the 'trial offer for a service' type (some sites ask for bank details under the pretext of having you test their service for a few hours or a few days, or even to prove your identity or majority.).

Unless your payment method has disappeared (lost or stolen card) and a malicious person has used it to register on a website of this type, there is a good chance that you are at it. origin of this operation and therefore of this subscription to PLAYALLEVE.

In this sense, we cannot consider it a scam in the sense that it is not a bank card hack.

 

2/4 - What is the origin of the PLAYALLEVE bank debit?

 

As detailed above, this card debit follows an internet subscription.

Our diagnosis: It seems that the CB PLAYALLEVE withdrawal is the consequence of a recurring subscription. You don't remember having taken out a subscription for an online service? Perhaps you did not directly enter your bank details for a subscription but rather as part of a trial offer like '3 days trial for a few euros'. This kind of commercial mechanic is very common and aims to collect your banking information to subscribe to the service and withdraw money from you each month.

Namely: this direct debit is recurring. You must complete cancellation procedures to no longer be charged for the next few months.

 

3/4 - How to stop PLAYALLEVE bank withdrawals?

 

There are two solutions to stop withdrawals from PLAYALLEVE and terminate any subscription taken out against your will:

- 'I want to manage on my own': the solution (free)

1. Identify the site at the origin of these withdrawals (= the site on which you took a trial offer): on which site did you enter your credit card details?
2. Once you have found the site, connect to it (if you have a current subscription with them, you have created an account in the past)
3. Once logged in, you will usually find the unsubscribe procedure in the site settings

- 'I prefer to let a professional manage the problem': go through a service provider such as Sos Internet to help you stop direct debits PLAYALLEVE:

1. 1. They take care of the identification searches of the company that takes your money
   2. They carry out the termination procedures
   3. They send you a confirmation email once everything is stopped

 

4/4 - Can I cancel my card with my bank to stop PLAYALLEVE direct debits?

 

If it is a card fraud, that is, if the card has been physically lost and used by a third party, you can report it lost to your banker. You will also be able to open a fraud file to try to obtain a refund (this point is to be discussed directly with your bank advisor).

If you are still in possession of your card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) which informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.

What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.