1/4 - E-CAPUCINE card withdrawal: a card fraud scam?
Your bank statement displays a debit card under the name of: no doubt, this implies that your bank card number has been entered on a website.
You are not alone in this case. Cases that are often found: e-commerce sites for sweets (with attractive offers such as "your sweets for 1 euro"), sites for subscribing to kitchen kits (with the first kit for 1 euro), sites for refunds for online purchases, coffee capsule subscription sites (which often offer the 1 euro espresso coffee machine)… What do all these offers have in common? They lead to a paid monthly subscription!
Unless you have lost your bank card and someone else has used it to register on such a website, there is a good chance that you are the originator of this subscription to. No doubt you entered your card to buy a small offer for 1 or 2 euros?
In this sense, we cannot consider it a scam in the sense that it is not a bank card hack. But rest assured, it is possible to stop withdrawals and stop paying each month!
2/4 - Where does the E-CAPUCINE bank debit come from?
As explained above, this flow follows an internet subscription subscription.
Our diagnosis: It seems that the CB E-CAPUCINE withdrawal is linked to a recurring subscription. You entered your bank details as part of an attractive trial offer and ended up subscribed to the service. The company that manages E-CAPUCINE can thus deduct one or more sums from you each month under the pretext of a subscription.
Attention: who says recurring subscription says monthly withdrawals. If you no longer wish to be withdrawn, you must absolutely carry out termination procedures so as not to be withdrawn in the coming months.
3/4 - How to stop E-CAPUCINE card withdrawals?
There are two ways to stop cash withdrawals from E-CAPUCINE and to terminate any current subscription, taken out against your will:
- 'I want to do all these steps myself': the solution (free)
- Find the site linked to these direct debits (= the site on which you took a trial offer): on which site did you enter your credit card details?
- Once you have identified the site, connect to it (if you have a current subscription with them, you have created an account there in the past)
- Once logged in, you will generally find the unsubscribe procedure in the site settings (which can be found in the 'my account' or 'membership' areas depending on the site)
- 'I do not wish to carry out the procedures alone and I prefer to let a professional handle the problem': you can go through a service provider such as "I stop the costs! »To help you stop direct debits E-CAPUCINE:
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- They take care of the identification searches of the company that takes your money
- They carry out the termination procedures
- They send you a confirmation email once everything is stopped
- Their services are chargeable (and 'effective or reimbursed' guarantees).
4/4 - Can I have my card canceled with my bank to stop the CB E-CAPUCINE direct debits?
If you are still in possession of your bank card, it is very unlikely that it is a card hack: in this case, you have entered your bank details and have validated the GTC (General Conditions of Sale) that informed you about a possible subscription: blocking the card would therefore mean not honoring a contract for which you have signed up. We therefore do not recommend blocking your credit card.
If it is a card fraud, that is, if the card has been physically lost and used by a third party, you can report it lost to your banker. You will also be able to open a fraud file to try toget a refund (this point is to be seen directly with your bank adviser).
What the law says ? : in March 2018, the court of cassation accepted the culpable negligence of a customer who had transmitted his data to a fraudulent site. This is the reason why a banker may refuse to block your card if you are the originator of the subscription.
I ask you to reimburse the direct debit you made on my account when I do not know you 89.70 on 12 08 20 a plinth will be deposited against you
2nd message, I am asking you to pay me back the 90 € that you fraudulently deducted from me.
A complaint will be filed against you if you do not do the necessary as soon as possible
Hello
After ordering from Fnac, a proposal for a 1 euro lot was offered to me, I wanted to see it and given the conditions I refused. I have just been notified by my bank of a debit for subscription to Capucin abo, the 1st: 30,90 euro then 39euros 90 per month since the month of June, proof of this is that I have indeed refused. 've received no lot.
This way of proceeding is called a scam.
I hereby request the reimbursement of the levies otherwise a complaint will be filed.
Hello
I had the same bad experience on the fnac site.
to solve I called the number 01 ******** they just asked for my email and they confirmed the cancellation of the debit. then I got a confirmation email from: c ****** @ *********. com
Here is the content of the Hello email,
Thank you for your message.
Your unsubscription from Lolly Box has been taken into account on 17/11/2020.
What may appear on the statement is the payment authorization submitted to your bank (appears with a clock or the mention payment pending) which will be canceled following unsubscription. It can take several days depending on the bank. For our part, we will not proceed with the withdrawal of this sum.
Kind regards.
external3 lolly
so you just have to call the number or send an email to this address: c******@**********.com
Hello I can have this number please
Hello,
I have the same scam for a € 1 coffee maker and a € 90 charge
if you could indicate me the tel and the mail which allowed you to solve this problem it would be very nice of you.
happy end of the year
Martine
Hello could have the number and address please thank you
following an order on cdiscount an offer at 1 euro for a connected watch
I accept the offer a 90 euro scam debited on my account I put an opposition to my card because they can withdraw several times I want to know their email and phone number to request the refund
cordially
Can you give me the email caroi as well, it takes me 83rd when I have not ordered anything?
Hello I have the exact same problem, how did you go about solving this problem?
Hello
I just had the same direct debit as you, could you give me the contact details where you made your complaint.
Thank you
Hello my husband also took 90euros from nasturtium london
levy of 90.70 following an order c discount. scam of e nasturtium london
Hello ditto for me the coffee maker at 1st and flow of 90th if someone has an email or a number to call thank you
Hello I have the same 90th charge apparently also for a 1st coffee maker for the second time. Could you give me the number please
OPEN TO GIVE ME THE MAIL FROM CAPUCINE PLEASE DELETE 90.70 FROM MY ACCOUNT AND DO NOT WANT TO REFUND ME
I ask you to reimburse me the 90 € that you M fraudulently took from my account instead of 1 € or a complaint will be filed 😡
I am debited from 90 and I have not asked for anything I ask for the refund I am going to file a complaint against you you are crooks
3 rd messages.
Sir,
You took € 80.70 from my bank account on 03.02.2021/XNUMX/XNUMX.
I ask you for immediate reimbursement in an emergency within 48 hours, otherwise I will bring full to your company.
Goods.
cdl
repay 89.70
A scam like it's not possible for 1 EUR you charge me 90 EUR I would like a refund as soon as possible otherwise I will drop the plants
Can you also give me the coordinates please I had a ruptured aneurysm and I don't remember what it corresponds to? !!
After a purchase on C Discount, a proposal of 1 € for a vacuum cleaner was made to me.
I communicated bank details and now my e-capucine account statement deducted the sum of 90,70 which is shameful on your part.
I ask you to reimburse me for these € 90,70 or else I file a complaint against you if you do not do the necessary as soon as possible.
It's a scam.
Hello
I had the same problem as you.
Could you tell me where you made your claim
please
Can you also give me the coordinates please I had a ruptured aneurysm and I don't remember what it corresponds to? !!
I got stolen 90 € I would like to have my refund !!!!!!!
From mm on 28/09 I ask for a refund or I sue you
I am asking you to reimburse me for the 89 € 70 that you illegally withdrawn from my account. The complaint will be filed within 8 days with no action on your part.
Do it ******** . For me it worked, I had my refund within 48 hours. Even if they say it is legal, for my part I say that it is a beautiful arnarque. Otherwise ask your bank to ask you. And prevent your bank to put them in immediate rejection. Cdlt
{hello I do not understand how we can pay for a subscription kon do not know I ask for immediate reimbursement otherwise I file a complaint directly against you for piracy
cordially
I ask you to reimburse the direct debit you made on my account when I do not know you 89.70 on 12 08 20 a plinth will be deposited against you
Hello, I made a purchase of the sum of 1 euros for a test kit you debited me 90 euros. I unsubscribed from lollypop because it is an outright scam so I ask you for my refund I have a withdrawal period I am in my rights because in no I will buy 90 euros for sweets !!!!!
And Capucine took me twice 2 I would like to recover this money
I made an order on C discount on October 27 and I clicked for the € 1 coffee maker batch I received an email that I would be charged € 29 for the subscription but that I could cancel it within 6 days I called but returned me to my customer area I canceled but never got back Today I noticed a withdrawal of € 90,70 I realize that many are in the same case Big scam I am a member of Que Choose and contact them tomorrow
Hello
I just got ripped off for the same you could tell me if you found a solution
Thank you
I got ripped off on fnac by ordering pétanque balls because he offered me a coffee maker for € 1 I already had a charge of € 90 70 and this is a recurring charge
Me too, like you, I got ripped off from 90.70! I ordered a refrigerator on the C.Discount site and at the end of the transaction, I had an offer for a 1 euro coffee maker. And I clicked on it thinking I would make a deal. I am really in trouble because I am in a long illness and I have no money set aside… Can you help me?
I had the same mishap as you on the same site on August 8, I was charged the same amount, without having ordered the coffee maker.
Chain scams I had the same one too on October 7 following a purchase on cdiscount… I was withdrawn 90.70
How can we file a complaint?
Hello, like all of you, I got ripped off on a € 1 offer and was charged 90,70. € 😡😡😡. I don't intend to stop there.
I ask for the reimbursement of the total amount, for my part I initiate proceedings if I have no signs of reimbursement.
I ask you for the refund of 90.70 from 17/08 2020 what a scam.
FNAC 1 euro coffee maker scam
I got ripped off on a € 1 offer and was charged 90,70. €. by ordering a thermometer from FNAC
I ask for the reimbursement of the total amount, for my part I initiate proceedings if I have no signs of reimbursement.
I ask you for the reimbursement of 90.70 from 26/10/2020 what a scam.
Like most people, I was charged € 90,70 from my issue only by clicking on the link for the € 1 coffee maker following a purchase on Cdiscount…
I am on prolonged sick leave, so I cannot afford such an expense ...
I ask for a refund of the amount withdrawn!
Hi Madame Cécile I just had the same problem so please how did you solve this problem
I got ripped off on fnac by ordering laptops, then I was offered a € 1 coffee maker I already had a charge of € 90 70 and this is a recurring charge, so I made the decision change your bank card to avoid these debits
Hi Mr I have the same problem with a purchase on this discount I was charged 29 euro and then on Wednesday 60 euro so please how to request a refund
Like most people, I was charged € 90,70 from my issue only by clicking on the link for the € 1 coffee maker following a purchase on Cdiscount…
no phone number to reach them
I had actually clicked on the link for a coffee maker but I got in touch immediately to cancel this purchase I have the confirmation of termination and despite this hop taken I am waiting to see tomorrow if they have taken (nasturtium) my letter of dissatisfaction and my request for reimbursement
I would like to know if someone can help me to make a complaint on the nasturtium site to recover my 90.70 euros.
I have no address where to send this claim.
Thank you
same for me..
I had the same scam as you on 26/10/2020. I immediately contacted my bank and oppose my card.
Like many people I made a purchase at the FNAC then for 1 euros I was offered a connected watch. and I had the unpleasant surprise to see my debit account of 90.70 euros (by E-capucine) .c it is an outright scam and surprising to see that Fnac hosts such a site. I am currently looking for a way to recover this sum and to file a complaint. by joining forces it would be more effective.
hello like everyone else I got ripped off From an amount of 90.70th I ask for the immediate refund please
Following your offer of € 1, you took an amount of € 90,70 from me on 10/11, this after placing an order on CDISCOUNT.
I ask for the reimbursement of the total amount, for my part I initiate proceedings if I have no signs of reimbursement.
I ask you to reimburse € 90.70 as soon as possible.
A scam like it's not possible for 1 EUR you charge me 90 EUR I would like a refund as soon as possible otherwise I will drop the plants
I see that I am not the only one in this situation!
I ask you to reimburse an amount of € 90,70 from e-capucine!
If the refund is refused, I will follow up and you continue!
I know my rights and I can tell you that I would not hesitate to sue you.
Hello
I just saw on my account 90 € 70 by credit card
I ask you for the refund I have not subscribed anything
Can you also give me the coordinates please I had a ruptured aneurysm and I don't remember what it corresponds to? !!
I'm sorry, following a withdrawal of € 90,70
I wish to be reimbursed immediately
HELLO?
I have just sent you a message to unsubscribe from your home because the debit of 90,70 euros is registered on 02.12.2020 I ask you to reimburse me immediately otherwise I will return my file to my legal department
It's a shame
Ditto for us with c discount
$90
No doubt thousands of times in France
I had the same problem while making a purchase on c discount so how did you solve this problem so that I can use it too
Hello
I took kindly to reimburse myself otherwise I file a complaint against you you m had 90 euros in my account with my bank we have filed a file with the doane service so if I receive the sum I removed my plain I will 3 day
Band of thieves 😡😡😡
Hello
I was also ripped off following a FNAC purchase.
I really do not have the means to pay 90.70 € which was taken from me
BIG SCAM
You have to go to the government's PERCEVAL site to indicate that you have been scammed. A receipt will be sent to you.
It is a shame to behave commercially in this way.
I also suffered this scam to reimburse me very quickly for the 90.7 taken without my knowledge on my account on 6/12/2020.
Like many people following a purchase on Cdiscount.
I will contact my bank tomorrow and file a complaint if I cannot find the 90.7
Pay me back now !!!
On December 11, I was also debited by E Capucine for an amount of € 90.70, I contacted my bank advisor who immediately blocked my CB card, ordered a new one, which I will receive from '8 days ago and to my surprise on December 14 the refund was on my account.
this is a story that ends well.
I just saw, on my bank statement, a debit of 90 € 70 from Capucine London, the 17:11
and one of the unicorn esp, I have no idea what it is, I will see my bank adviser tomorrow, and I have doubts
can you give me the procedure
please
Hello, I am sending you this message because I had a 90:70 euro debit on my account in the name of e nasturtium e-commerce even though I have not ordered anything I am waiting for the refund otherwise the complaint will be made
in december I ordered books on the fnac, and I had the sum of 90 € 70 taken from me without my knowledge I ask you for the refund …… .we live in a villainous world
I took kindly to reimburse myself otherwise I file a complaint against you you had € 90 70 on my account with
Hello, you took the sum of 30,90 from me except I did nothing so I ask for reimbursement as soon as possible otherwise I called my lawyer
I would like an immediate refund because a complaint will be filed against you in the days to come I was withdrawn in the minute 2 times 30,90 € while I have not subscribed thank you for refunding me! As soon as possible because this story will go far