Stopping CB HELPDOCU payments is possible: how to do it?

Do you have questions about the debits under the title HELPDOCU? We answer your doubts and questions! Discover in this article:

1. Who is HELPDOCU and why does it take samples from me?
2. How to stop these regular HELPDOCU direct debits and succeed in being reimbursed?
3. What is the applicable legislation and how can I protect myself against these unwanted direct debits?

1,2,3… Here we go!

1/3 Why does HELPDOCU withdraw my money from my bank card every month?

Direct debits from your bank account with the heading HELPDOCU are linked to an online subscription. The sites concerned are varied: contests, cashback and discounts, adult content, clairvoyance, dating, streaming and video games, etc. The offers offered there are very attractive, only they switch to a subscription model. .)

With this subscription, you authorize HELPDOCU to charge you monthly. In the same way as a SEPA direct debit, the site debits you directly via your bank card.

And yet, you have no idea of ​​the site! For you, no subscription exists and you never wanted to commit to a monthly subscription! Many people on the web are affected by this, and it's legitimate to wonder how it happened. To begin with, you provided your bank details for a purchase on a website: trial offer, paying the delivery costs of a gift, providing proof of age, etc. However, it is possible that you do not have not read the General Conditions of Sale (GTC) before checking them. After that, the registration was then initiated, because the T&Cs specify that your purchase commits you, with automatic renewal, without refusal or denunciation on your part. Finally, you are subscribed to a service and you notice charges by HELPDOCU. These are likely to continue until you take steps to cancel the subscription.

Don't worry, this is common! You are not alone and we will help you understand how to cancel subscription and stop HELPDOCU direct debits !

2/3 How can I terminate HELPDOCU charges? Is there an option for a refund?

To stop HELPDOCU direct debits, it is essential to unsubscribe. It is possible to do this online for free and guidance is provided on the relevant website.

It is possible that you will not be able to perform your cancellation personally: lack of time, poor knowledge of the Internet or simply no way to find the original site... It is therefore possible to call on a service provider to help you cancel. your subscription. Our recommendation: I stop the costs!. This French company will help you in this process and help you identify and stop the samples and their source.

More, I stop the costs! can help you get a refund if possible. Please note that this support for refunds is limited, as not all sites refund debits. On the other hand, the service guarantees the cessation of HELPDOCU direct debits and the termination of your subscription: satisfied or refunded!

3/3 Is HELPDOCU legally valid? How can I protect myself?

Legislation and recurring withdrawals: we take stock. : in March 2018, the Court of Cassation refused a bank card holder to implicate his bank following a scam on the internet. This decision of the French justice establishes that the fault lies with the customer, for his negligence during the transmission of his personal information on the internet. Therefore, the bank is entitled to refuse the blocking of your bank card as well as the reimbursement of the funds debited, if you are the originator of this payment. The easiest way is still to talk directly to your banker.

If you have the card in your possession, the hypothesis of hacking is almost excluded, which we explained to you above. Blocking the card would lead to the non-respect of the commitments made with the company which carries out the direct debits under the name HELPDOCU. We therefore advise you not to renew your card but to proceed with the cancellation of the subscription to break the current contract..

How to avoid being a new victim of unwanted and costly debits? To prevent unwanted withdrawals from your bank account, it is advisable to check the General Conditions of Sale, which are mandatory legal notices present on the sites during purchases. In addition, it is important to remain vigilant if you are tempted by a 'very good plan'. Our article will clarify your additional questions if you still have any!